DR.Oogle FAQ

1. Why do you call it The Good Dentist Guide?
2. My office information is incorrect. How can I change it?
3. Remove my office information ASAP! I did not agree to be listed here.
4. Who are "Recommended Dentists" and why is their information being displayed?
5. How can I remove a negative review?
6. Do I need to pay to request removal a review?
7. Why was my review removal request unsuccessful?
8. Do you notify dentists about User Reviews?
9. My emails from DR.Oogle are sent to my Junk Email folder. How can I fix this?
10. How does the online patient registration work?
11. How do you rate dentists?
12. My rating is too low. How can I improve it?
13. Can dentists manipulate their rating?
14. Can my competitor adversely affect my rating?
15. Do you receive payments from dentists for patient referrals?
16. My free listing has been removed. Why is that?
17. How can I dispute negative reviews if HIPAA prevents me from doing so?
18. How can I add my photo to my practice listing?
19. How can I get listed as a Cosmetic Dentist?
20. "Cosmetic Dentists" and "Implant Specialists" are not recognized by the ADA!
21. Why is my Cosmetic rating lower than my overall rating?
22. How can I post a recommendation for a fellow dentist?
23. How can I reply to dentist help requests?
24. What is your phone number? I would like to contact you!

What is DR.Oogle?

DR.Oogle is The Good Dentist Guide. We have 205,096 patient reviews and recommendations of dentists and dental specialists. Patient reviews of dentists and their personal feedback can help you when selecting a new dentist. You can also post your dental questions and receive dental advice from interested dentists in your location. DR.Oogle is a nationwide dentist directory and is a registered dental referral service in the State of California.

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Why do you review dentists?

DR.Oogle does not itself review, rank, select or recommend dentists or dental specialists. All reviews on DR.Oogle are written and published by patients.

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Why do you publish dentist reviews?

All reviews on DR.Oogle are written and published by patients. Our goal is to create a public database of patients' feedback about dental practitioners. Such feedback can help other patients to make an informed decision when selecting a dentist.

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How do you rate dentists?

Dentist ratings are based upon opinions expressed voluntarily by patients in their reviews. The more often a dentist receives positive reviews, the higher their rating will be. This rating system ensures that dentists cannot achieve a perfect score on the basis of only one or two perfect reviews. Dental practitioners are ranked on a scale from 0 to 5. Dentists and specialists that have not received any reviews have no rating.

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Do you receive payments for dentist rankings?

We do not receive payments or any other form of compensation for dentist rankings. DR.Oogle has an obligation to patients who are relying on other patients' reviews to ensure authenticity and reliability of such reviews. DR.Oogle has extensive compliance procedures to prevent rankings manipulation by both patients and dentists.

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How reliable are other patients' reviews?

If a dentist has only one or two positive reviews, such reviews may not be very reliable. When evaluating other patients' recommendations pay particular attention to the number of reviews, review language, time posted, dental treatment duration (days, months, years) and treatment specifics. If you are looking for a "gentle" or "sensitive" dentist and the reviews do not specifically mention that characteristic, do not assume that the dentist would necessarily possess it. Likewise, if you are looking for a dental practice that provides "thorough dental cleanings" - remember, the more reviews that practice has mentioning that specific information, the more reliable those reviews are. Note, if you had relied on other patients' recommendations and, in your opinion, they turned out to be inaccurate, come back and share your experience with other patients. Your feedback assists others in selecting a dentist.

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Can I post multiple reviews about the same dentist?

No. Your subsequent reviews about the same dentist are considered to be "spam". We may remove such reviews. Reviews posted by other members of your family must be sufficiently different to your review. Otherwise we will presume that they were duplicate reviews posted by yourself.

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Can I post multiple reviews for different dentists?

Yes. We encourage you to do so. Remember you cannot post more than 1 review per any one dentist or specialist.

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Can I post a negative review about a dentist?

Yes. When posting negative comments about dentists avoid making allegations of dental malpractice, insurance fraud or other serious malfeasance without valid determination or proof. DR.Oogle is not a State Dental Board and will not investigate the truth or merit of contentious claims and counter-claims made by doctors and patients. Additionally, you may not post reviews that have an exclusive purpose of causing damage to that dentist's personal or professional reputation, beyond offering your personal opinion of your dental treatment with that dentist.

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My review was not posted. Why?

DR.Oogle has an obligation to patients who are relying on other patients' reviews when selecting a new dentist to ensure authenticity, reliability and quality of reviews.

DR.Oogle will not post:

1. submissions that are too brief or that have little or no information about dental treatment you received;
2. submissions that contain commercial material;
3. submissions that appear to be "too good to be true" or "too bad to be true";
4. user opinions that are based on a single dental evaluation or visit.

Also, check that your browser cookies are not disabled or that your computer firewall or anti-virus software is not blocking cookies.

If you are a dentist, but you have registered as a user, make sure you select the button "User" when logging in.

If you are still having problems logging in, contact support.

1. If you feel that a review is not representative of the overall patient experience in your practice you should encourage your patients to post more reviews to create a more objective representation of your practice.
2. Registered dentists can post a public rebuttal and reply to reviews by clicking on "Reply" button located in their control panel. We encourage you to explain why you disagree with the reviewer.
3. Registered dentists may also request removal of the following reviews by clicking on "Remove" button in their control panel:
   • Reviews containing obscene and profane language, statements of racial or sexual nature, accusations of violent crime.
4. Dentists who know identity of the patient in question may request removal of negative comments if a patient who posted the review in question has agreed to retract their comments. Please contact the patient in question and try to reach a satisfactory solution of their complaint.
5. Subject to #4 above, user comments about your demeanor, their treatment success, their treatment pain, their treatment cost (including billing and insurance handling), your office facilities and your office staff and employees (including your associates) cannot be removed.

1. Review text did not contain obscene or profane language, statements of racial or sexual nature, accusations of violent crime.
2. Review contained comments about your skill, your demeanor, the poster's treatment success, their pain, their cost (including billing and insurance handling), your office facilities and your office staff and employees (including your associates).